KUALA LUMPUR – Plus Malaysia Bhd has identified the cause of the long queues at two radio-frequency identification (RFID) lanes as shown on a viral photo circulating on social media platforms on Monday.
It was ascertained that there were a number of cases of drivers with insufficient balance attempting to reload their Touch ‘n Go e-wallet at the RFID lanes during peak hours between 8am and 8.59am.
“We apologise for the inconvenience caused and will help guide customers to park their vehicles at a safe location away from traffic in front of the RFID lane to conduct their e-Wallet reload.
“Both the public and our staff are urged to adhere the standard operating procedures (SOP) when interacting to ensure safety and health for all involved #KitaJagaKita.
“For a smoother journey experience, RFID highway customers are reminded to always check one’s Touch ‘n Go e-wallet or the Touch ‘n Go card balance before and ensure it is sufficient for one’s journey travel,” it said in a statement today.
The three payment options by Touch ‘n Go, namely RFID, Touch n’ Go card and SmartTAG, are made available for the convenience and comfort of one’s highway journey.
Source: NEW STRAITS TIMES
